The 2012 State of Enterprise Communication Survey [VIDEO - Blogs

SIEMENS enterprise communications recently commissioned ReRez Research of Dallas, Texas to take a sounding of where global organizations are with regards to enterprise communications. The survey was completed in January 2012 with 1,200 enterprise respondents from eight countries. So, what did we find?

First, those companies using pure IP based communications see significant savings over those using legacy PBX systems, an average of 40% per year.

Let?s explore our second finding, that an increasingly mobile and distributed workforce is fueling cloud based Unified Communication (UC) adoption. It turns out that most endpoints are outside the headquarters location in remote offices, mobile end points and residential offices. Further almost a third of all call center operators are now working from home. This move towards a more distributed workforce is driving organizations to embrace cloud computing. While cloud deployment of enterprise communications is not common today (just 16% of all enterprises) cloud is poised for growth. In fact nearly half (45%) say they are planning on deploying cloud out in 2012.

Our final finding shows that while UC is very much a priority, critical skills gaps are causing problems. First, staff often lack the skills needed for today?s enterprise communications. The top three deficiencies were: private cloud communications, public cloud communications and private web based video conferencing. Furthermore, organizations told us that staffing levels are inadequate and that enterprise communications was becoming too complex to easily manage. How can enterprises ease the transition to IP communications?

Here are four recommendations. First, get started today. An IP communications platform is simpler, easily scalable and saves money in a variety of ways. Second, be sensible about hybrid systems to avoid overspending. A good option is a centralized session management server which unifies network management, provides least cost wide area IP routing, common dialing plans and centralized applications. Third, consider managed services to obtain the skills you need quickly without the high fixed costs of permanent employees. Finally, embrace cloud to keep costs down and accelerate the deployment of new applications.

For more information and updates on how KAISERComm can help your business, follow us on?Facebook, and?Twitter?at @KAISERComm.

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Source: http://kaisercomm.wordpress.com/2012/07/20/the-2012-state-of-enterprise-communication-survey-video/

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